Our conditions & T&Cs
ORDER FORMATION
When forming and paying for the order, the customer guarantees having full legal capacity to adhere to these general conditions.
For any payment by card, the customer guarantees that he is fully authorized to use said card and that the latter gives access to sufficient funds to cover all costs necessary to pay for the order.
Personal informations
In order to validate his order, the Customer agrees to provide the mandatory information requested. It also commits to the veracity of this information:
- First and last name.
- Address.
- Phone.
- Email address.
The customer must check all the information entered during their order (product ordered, delivery address, billing address, telephone contact details, etc.). All delivery costs following any incomplete or incorrect information will be the responsibility of the customer. In this case, the customer will not make any complaints in terms of delivery times.
If after validation of his order, the customer realizes the need to modify certain information, he can do so by contacting customer service as soon as possible in order to best satisfy his request. Additional costs may be requested by our carrier in the event of a change in delivery address.
Confirmation email
Our site sends the customer an order confirmation email summarizing the contractual elements of the sale. The customer will also be able to find the elements of his order in the customer area made available to him.
Order processing
Orders are processed in the order in which they are received and after validation of payment by our financial institution. Orders paid by check or transfer will only be shipped after receipt of the check or transfer.
All transactions made with credit and debit cards are charged at the time of purchase (excluding split payment solutions).
Depending on product availability and in the order of arrival of orders, PLANTICINAL reserves the right to make shipments in whole or in part.
PAYMENTS
Payment for an order on our site can be made:
When forming and paying for the order, the customer guarantees having full legal capacity to adhere to these general conditions.
For any payment by card, the customer guarantees that he is fully authorized to use said card and that the latter gives access to sufficient funds to cover all costs necessary to pay for the order.
Personal informations
In order to validate his order, the Customer agrees to provide the mandatory information requested. It also commits to the veracity of this information:
- First and last name.
- Address.
- Phone.
- Email address.
The customer must check all the information entered during their order (product ordered, delivery address, billing address, telephone contact details, etc.). All delivery costs following any incomplete or incorrect information will be the responsibility of the customer. In this case, the customer will not make any complaints in terms of delivery times.
If after validation of his order, the customer realizes the need to modify certain information, he can do so by contacting customer service as soon as possible in order to best satisfy his request. Additional costs may be requested by our carrier in the event of a change in delivery address.
Confirmation email
Our site sends the customer an order confirmation email summarizing the contractual elements of the sale. The customer will also be able to find the elements of his order in the customer area made available to him.
Order processing
Orders are processed in the order in which they are received and after validation of payment by our financial institution. Orders paid by check or transfer will only be shipped after receipt of the check or transfer.
All transactions made with credit and debit cards are charged at the time of purchase (excluding split payment solutions).
Depending on product availability and in the order of arrival of orders, PLANTICINAL reserves the right to make shipments in whole or in part.
PAYMENTS
Payment for an order on our site can be made:
- Bank card via a secure payment terminal
- Paypal and Paypal Express
- Bank transfer
- French check only.
All data is treated confidentially by our payment providers (SHOP PAY and PAYPAL) and is not communicated to third parties.
Our site accepts the following European bank cards: Carte Bleue, Visa, Mastercard, American Express Card. All transactions made with credit and debit cards at the time of purchase (excluding split payment solutions).
The payment protocol used is SSL.
In certain cases, notably in the event of an incorrect address or other problem, on the user's account, PLANTICINAL reserves the right to block the customer's order until the problem is resolved.
For payments by bank transfer or check, please follow the instructions provided at the time of your order.
Please note: the order lead time may be longer,
Upon receipt of payment, the shipping time is 3 to 4 days (working days).
The customer can obtain an invoice via their customer account or upon simple request by mail or email.
WITHDRAWAL
According to article L 121-20 of the Consumer Code, the customer has a withdrawal period of 14 clear days from the date of receipt of your order. Postal or transport costs for the product returned to PLANTICINAL are the responsibility of the customer.
You will not be able to exercise this right of withdrawal if the products have been opened. Only boxes still sealed will be accepted.
The product must be returned accompanied by the original delivery note to the following address:
PLANTICINAL
PPDC SERVICE S3C
15 RUE GUYNEMER
66740 SAINT GENIS DES FONTAINES
Any compliant return will be refunded no later than thirty (30) days following the date of receipt of the product in perfect condition and sealed. The risks associated with the return of the package, whatever the cause, rest with the Customer.
PRICE
The prices of products sold on the site are indicated in Euros, All Taxes included.
If the price of the same product is incorrect on another location on the site (for example on the home page, advertising banner) or on the newsletter, only the price indicated on the product sheet is authentic. The prices indicated on the site are guaranteed within the limits of available stocks.
Any order delivered outside mainland France may be subject to any local taxes, customs duties, dock dues and customs clearance costs upon delivery. Their payment is the responsibility of the customer and is their responsibility.
REGULATION
The products presented on this site are not medicines. These are nutritional supplements considered as such in several countries of the European Community, which benefit from freedom of intra-community movement. However, it is your responsibility to check the legal status of these products in your country of residence.
PLANTICINAL cannot be held liable in the following cases:
- Non-compliance with the legislation of the country in which the products are delivered.
- In the event of misuse (non-compliance with the dosage suggested on the site), use for professional purposes, negligence or lack of maintenance on the part of the customer.
The products offered on the site are not sold to diagnose, prevent or treat illnesses. Product descriptions should not be considered medical advice.
If you have an illness, consult a doctor. Pregnant and breastfeeding women, children under 12 years of age and people under medical treatment should generally refrain from consuming nutritional supplements, except on the advice of their therapist.
The photos on the site are presented for information purposes only, are not to the actual scale of the products and are not contractual. We reserve the right to deliver our products from any country in the European Community.
INTELLECTUAL PROPERTY
The general structure of this Site and all its elements, whether visual or audio, including the underlying technology, are protected by the legislation in force regarding intellectual property, and in particular by copyright, neighboring rights, trademark law, patent law, and image rights.
Consequently, the communication to the public, partial or total, free of charge or for a fee, on any medium and by any means of communication whatsoever, of the elements making up the site, without the agreement of their rights holders, and in particular of PLANTICINAL , are formally prohibited and will systematically be subject to prosecution.
The creation of hypertext links (simple or deep) to the site is subject to the express prior authorization of PLANTICINAL. The hypertext links implemented on the Site towards other sites cannot engage the responsibility of PLANTICINAL, the latter having no control over their content.
ENTIRETY
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale.
DURATION
These conditions apply for the entire duration of the online services offered by the site.
CONSERVATION AND ARCHIVING OF TRANSACTIONS
The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.
APPLICABLE LAW AND JURISDICTION
These conditions are subject to French law. In the event of a dispute or complaint, the buyer will contact PLANTICINAL as a priority to obtain an amicable solution. The competent court in the event of a dispute will be that of the defendant's place of domiciliation.
PLANTICINAL
© 2023
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